Shipping & Returns
Shipping
At FLEUR, every pair is thoughtfully handcrafted before it reaches you.
Processing Time
All orders are prepared within 3–5 working days
As each pair is made with care, slight variations in timing may occur during high-demand periods
Delivery Time
Karachi: 1–2 working days after dispatch
Other cities (Lahore, Islamabad, etc.): 2–4 working days
You will receive a confirmation once your order has been dispatched.
Shipping Charges
Shipping charges (if applicable) will be calculated at checkout
Any promotional free shipping will be clearly communicated
Important Notes
Please ensure your address and contact details are accurate
FLEUR is not responsible for delays caused by courier services
In case of failed delivery due to incorrect details, re-delivery charges may apply
Exchanges
We understand that fit and comfort matter.
Exchange Eligibility
We offer exchanges within 7 days of delivery, provided that:
The item is unworn
The item is in original condition
Original packaging is intact
Exchange Process
Contact us via WhatsApp or Instagram
Share your order details
Our team will guide you through the exchange process
Exchanges are subject to:
size availability
product availability
Exchange Charges
Customers may be required to cover return shipping costs
Re-delivery charges may apply for the exchanged item
Returns
At this time, FLEUR does not offer refunds.
However, if you receive a defective item:
Please contact us within 48 hours of delivery
Our team will review and assist you accordingly
Non-Exchangeable Items
Worn or used products
Items damaged after delivery
Custom or altered products (if applicable)
A Note on Craft
Each FLEUR pair is handmade.
Small variations are natural and part of the product’s character — they are not considered defects.