Frequently Asked Questions
Orders & Products
Are your shoes handmade?
Yes. Every FLEUR pair is handcrafted locally, with attention to detail, comfort, and finish.
How long does it take to receive my order?
Orders are typically:
prepared within 3–5 working days
delivered within 1–4 days depending on your location
Will the product look exactly like the pictures?
We aim for accuracy, however:
slight color variations may occur due to lighting or screens minor differences may exist due to the handmade process
Sizing & Fit
How do I choose the right size?
You can refer to our size guide or reach out to us directly — we’re happy to help you find the best fit.
What if the size doesn’t fit?
We offer size exchanges within 7 days, subject to availability and condition.
Comfort & Wear
Are FLEUR shoes comfortable for all-day wear?
Yes. Comfort is a core part of our design process. Each pair is made to support natural movement and extended wear.
Are your shoes suitable for daily use?
Many of our styles are designed specifically for everyday comfort and repeated wear, while others are suited for more occasional use.
Payments & Delivery
What payment methods do you accept?
We offer:
Cash on Delivery (COD)
Bank transfer / online payment (if applicable)
Do you deliver nationwide?
Yes, we deliver across Pakistan.
Returns & Exchanges
Do you offer refunds?
We currently do not offer refunds unless the item is defective.
How do I request an exchange?
Simply contact us via:
WhatsApp
Instagram DM
Our team will guide you through the process.
Product Care
How should I care for my FLEUR shoes?
Avoid exposure to water and excessive moisture
Store in a cool, dry place
Use the dust bag provided
Handle with care to maintain finish and longevity
Still Need Help?
We’re always here to assist you.
WhatsApp: 0302 2553385
Instagram: @wearfleur_
Email: info@wearfleur.com